Residential glass
This is the service for a shattered slider panel
Roxy Glass repairs and replaces glass in sliding patio doors, French doors and bi-fold doors, and installs complete new door units. Door glass must be tempered safety glass by code, so a broken patio door panel is replaced with tempered glass cut to size rather than ordinary window glass.
Free estimates, no obligation. Request a free glass doors and patio doors estimate.
If any of the following describes what you are looking at, this is the service that handles it.
Working out what is wrong
Sliding doors generate two very different kinds of call, and they cost very different amounts to put right. This table tells you which one you have before you phone anyone.
| Symptom | Usual cause | Scale of the job |
|---|---|---|
| Heavy to slide, drags or jumps off line | Worn rollers, damaged track or debris in the track. | Hardware repair. The smallest of these jobs. |
| Fog or haze between the panes | Failed sealed unit inside the door panel. | Tempered sealed unit made to order, existing frame reused. |
| Cracked or shattered panel | Impact or stress damage. | Tempered panel made to order. Board up first if the opening is exposed. |
| Does not lock, or the lock does not line up | The door has dropped on worn rollers, or the frame has moved. | Usually hardware and adjustment rather than glass. |
| Drafts and water coming in at the frame | Perished weather seals, or the door frame itself has failed. | Seals if the frame is sound, a new door unit if it is not. |
Tempered glass breaks into a large number of small pieces at once, which usually means the whole panel is gone rather than cracked. That leaves a full height opening. Call us and treat it as an emergency board up, because the replacement panel has to be manufactured before it can be fitted.
The work itself
These are the stages the job actually runs through, from the first look at the opening to the finished glass.
What happens next
Call the line for your area or send the estimate form. A photo of the damage and a rough measurement lets us tell you straight away whether it is a glass only repair or a full replacement.
Glass is cut to the opening, not to a catalog size, so the measurement has to be exact. For most jobs we measure on site. For a simple pane you can measure it yourself and we will tell you how.
The estimate is free and it sets out the glass type, the thickness, whether safety glazing is required and what the work involves. Nothing is ordered until you approve it.
Standard glass is usually cut at our Newark shop. Sealed double pane units, tempered glass and made to order shapes are fabricated to your measurements, which is what sets the lead time.
We fit the glass, check that it seals and operates properly, and take the old glass and packaging away with us.
Cost
Roxy Glass does not publish a fixed price for this work, because the price depends on the opening in front of us. Estimates are free, so the fastest way to get a real number is to send the measurements and a photo, or to have us come and measure.
Where we do this work
This work is carried out from our Newark shop across Santa Clara County, San Mateo County, Alameda County, Contra Costa County, San Francisco and southern Marin County.
Santa Clara County from San Jose out to Los Gatos and Cupertino.
San Jose, Sunnyvale, Santa Clara, Cupertino, Campbell, Los Gatos, Saratoga, Milpitas.
San Mateo County and the northern Santa Clara Valley.
Palo Alto, Mountain View, San Mateo, Los Altos, Los Altos Hills, Menlo Park, Atherton, Redwood City, San Carlos, Belmont, Foster City, Burlingame, Millbrae, San Bruno.
The Tri City area, the Hayward and Oakland corridor and the shoreline cities.
Fremont, Newark, Union City, Hayward, San Leandro, San Lorenzo, Castro Valley, Alameda, Richmond.
Inland Alameda County and central Contra Costa County.
Walnut Creek, Pleasanton, Dublin, Livermore, Sunol, San Ramon, Danville, Alamo, Lafayette, Moraga, Orinda, Pleasant Hill, Concord, Martinez.
San Francisco, northern San Mateo County and southern Marin County.
San Francisco, South San Francisco, Daly City, San Rafael, Mill Valley, Larkspur, Corte Madera, San Anselmo, Tiburon.
Send your details on the free estimate form and the team that covers your address will answer. You can also call the Newark shop on (510) 400-7788, which is where every Bay Area job is dispatched from.
Questions
Because it has to be tempered safety glass. California building code requires safety glazing in doors and in glass beside doors. Tempered glass is heat treated and cannot be cut afterwards, so every panel is manufactured to your exact measurements rather than cut from stock. Patio door panels are also large and heavy, which means more people on site to handle them safely.
Almost never. A slider that has become heavy, jumps, or drags is usually worn rollers, a damaged track, or debris packed into the track. The glass weighs the same as it always did. We can replace rollers and repair or cap a worn track, which is a far smaller job than replacing the door and usually restores the movement completely.
Yes, in most cases. The broken panel is measured, the tempered glass is made, and it goes back into the existing frame. Where the door is old and the frame section has been discontinued, matching can be harder, and we will tell you at the estimate stage if we think a complete door unit is the more sensible route.
It is worth considering if the door faces a busy street or if security matters to you. Laminated glass has a plastic interlayer bonded between two sheets. It damps sound noticeably better than a standard sealed unit, and when it breaks the interlayer holds the pieces together rather than letting the panel drop out. It costs more than standard tempered glass.
Yes, exactly the same. A double glazed door panel contains a sealed glass unit, and when its edge seal fails, moisture enters the cavity between the panes and cannot be cleaned out. The unit is replaced and the door frame stays in place. The only difference from a window is that the unit will be tempered, so it is made to order.
Fog, haze or streaks trapped between the panes means the sealed unit has failed. The glass unit is replaced, not the window.
Read about double pane glass replacement
New window units when the frame itself has failed, including retrofit installation into the existing opening.
Read about window replacement
Broken glass cleared and the opening secured now, with the permanent glass fitted once it is made.
Read about emergency board up
Next step
Tell us whether the problem is the glass or the way the door moves, and roughly how big the panel is. We will tell you which of the two jobs you are looking at.
Estimates are free. Tell us what broke, send a photo if you have one, and we will tell you whether it is a glass only repair or a full replacement before any work is booked.
Leave a message or use the estimate form and we will reply when we open.
