Residential glass
This is the service for a shattered slider panel
A sliding glass door has two problems that look alike and are not: the glass, and the way the door moves. Roxy Glass replaces a broken or fogged sliding door panel with tempered safety glass cut to the opening, and replaces the rollers and track when the door has become heavy. Patio door glass is tempered by code because of its size and position, so a panel is always made to the measured size rather than cut from stock.
Free estimates, no obligation. Request a free sliding glass doors estimate.
If any of the following describes what you are looking at, this is the service that handles it.
This page covers one kind of work within Glass Doors and Patio Doors. If you are not sure which you need, start there.
These two faults bring the same phone call and need completely different work. You can usually tell which one you have from the floor.
Take the weight of the door with both hands and lift half an inch, then slide. If it suddenly moves easily, the rollers are worn and the glass is fine. That one test answers the question most of the time.
A track packed with grit, or one with a flattened and shiny wear line down the middle, is a track that has been carrying the door rather than letting it roll. Grit is what destroys rollers, so a track that is cleaned out occasionally lasts far longer.
A door that used to lock and now needs lifting to catch has dropped, which is a roller and alignment problem rather than a lock problem. Replacing the latch on a dropped door does not fix it for long.
Fog between the panes of a slider means the seal around the sealed unit has failed and moisture is now inside it. The door still works and the opening is still secure, so there is no urgency, and no amount of cleaning will reach it. The unit is replaced, not the door. See double pane and foggy glass.
The work itself
These are the stages the job actually runs through, from the first look at the opening to the finished glass.
What happens next
Call the line for your area or send the estimate form. A photo of the damage and a rough measurement lets us tell you straight away whether it is a glass only repair or a full replacement.
Glass is cut to the opening, not to a catalog size, so the measurement has to be exact. For most jobs we measure on site. For a simple pane you can measure it yourself and we will tell you how.
The estimate is free and it sets out the glass type, the thickness, whether safety glazing is required and what the work involves. Nothing is ordered until you approve it.
Standard glass is usually cut at our Newark shop. Sealed double pane units, tempered glass and made to order shapes are fabricated to your measurements, which is what sets the lead time.
We fit the glass, check that it seals and operates properly, and take the old glass and packaging away with us.
Cost
Roxy Glass does not publish a fixed price for this work, because the price depends on the opening in front of us. Estimates are free, so the fastest way to get a real number is to send the measurements and a photo, or to have us come and measure.
Where we do this work
This work is carried out from our Newark shop across Santa Clara County, San Mateo County, Alameda County, Contra Costa County, San Francisco and southern Marin County.
Santa Clara County from San Jose out to Los Gatos and Cupertino.
San Jose, Sunnyvale, Santa Clara, Cupertino, Campbell, Los Gatos, Saratoga, Milpitas.
San Mateo County and the northern Santa Clara Valley.
Palo Alto, Mountain View, San Mateo, Los Altos, Los Altos Hills, Menlo Park, Atherton, Redwood City, San Carlos, Belmont, Foster City, Burlingame, Millbrae, San Bruno.
The Tri City area, the Hayward and Oakland corridor and the shoreline cities.
Fremont, Newark, Union City, Hayward, San Leandro, San Lorenzo, Castro Valley, Alameda, Richmond.
Inland Alameda County and central Contra Costa County.
Walnut Creek, Pleasanton, Dublin, Livermore, Sunol, San Ramon, Danville, Alamo, Lafayette, Moraga, Orinda, Pleasant Hill, Concord, Martinez.
San Francisco, northern San Mateo County and southern Marin County.
San Francisco, South San Francisco, Daly City, San Rafael, Mill Valley, Larkspur, Corte Madera, San Anselmo, Tiburon.
Send your details on the free estimate form and the team that covers your address will answer. You can also call the Newark shop on (510) 400-7788, which is where every Bay Area job is dispatched from.
Questions
Almost certainly not. A heavy slider is nearly always rollers rather than glass. The rollers sit under the bottom rail and they wear flat, and once they do, the whole weight of the panel drags on the track instead of rolling along it. The glass is usually perfect. This is worth knowing before you call, because a roller job is a fraction of the cost of a glass job and we bring different things for each.
Because building code requires safety glazing in a door, so a sliding door panel is tempered glass. Tempered glass is heat treated after it is cut, which means it cannot be trimmed afterwards: every panel is made to the measured size and there is a fabrication lead time. A window of the same area can often be cut from stock on the day. The glass itself is also heavier, and a full height panel usually needs two people to carry and set.
Yes, and it tells you the glass was doing its job. Tempered glass is made to break into small blunt pieces rather than long sharp shards, which is exactly why code requires it in a door. It also means there is nothing left to secure the opening with, so a shattered patio door is one of the situations where a board up comes first and the permanent glass follows once it has been made. See <a href="/services/emergency-board-up/">emergency board up</a>.
Just the glass, in most cases. If the frame is straight, the track is sound and the door locks when it is lifted into place, replacing the panel is the right answer and the cheaper one. A whole unit makes sense when the frame itself is bent or corroded, when the door is single pane and you want double, or when the existing door is an obsolete size and hardware for it is no longer made.
You do not need to, and we would rather you did not rely on it. Roxy Glass measures the opening as part of the visit, because a panel measured from the outside of the frame rather than the glass line is the single most common reason a replacement does not fit. What helps enormously is a photo of the whole door from a few feet back, plus a photo of the bottom track, which tells us the frame type and the roller style before we arrive.
Sliding patio doors, French doors and bi-fold doors, including tempered glass replacement and rollers that no longer glide.
Read about glass doors and patio doors
Folding glass walls that open a whole elevation, and replacement glass for the panels when one breaks.
Read about bi-fold patio doors
Fog, haze or streaks trapped between the panes means the sealed unit has failed. The glass unit is replaced, not the window.
Read about double pane glass replacement
Broken glass cleared and the opening secured now, with the permanent glass fitted once it is made.
Read about emergency board up
Next step
Send a photo of the whole door from a few feet back and one of the bottom track. Those two pictures usually tell us whether you need glass, rollers or both, before anybody comes out.
Estimates are free. Tell us what broke, send a photo if you have one, and we will tell you whether it is a glass only repair or a full replacement before any work is booked.
Leave a message or use the estimate form and we will reply when we open.
