Residential and commercial glass
This is the service for a smashed shop window
An emergency board up secures a broken opening straight away. Roxy Glass clears the broken glass, boards the opening so the property is closed and weatherproof, then measures for the replacement glass. Most storefront and large residential glass is made to order, so boarding first is what makes the property safe while the glass is fabricated.
Free estimates, no obligation. Request a free emergency board up estimate.
If any of the following describes what you are looking at, this is the service that handles it.
The part people do not expect
This is the single most useful thing to understand when a large window goes in. If a company tells you they will replace a broken storefront with permanent glass within the hour, ask what glass they are fitting.
Storefront glass, patio door glass and any glass in or beside a door has to be tempered or laminated safety glass under California building code. Tempered glass is heat treated in a furnace and cannot be cut afterwards, because cutting it makes it shatter. That means every tempered panel is manufactured to a specific size, and it cannot be taken off a shelf and trimmed on site.
So the honest sequence for a broken storefront is always the same. Secure it now, measure it now, fit the permanent glass when it has been made. A board up is not a delay tactic. It is the part of the job that protects the property while the real glass is built.
Call the line for your area. Tell us the address, the rough size of the opening and whether anyone is on site. If nobody can stay with the property, say so, because that changes the priority.
Outside published hours Call anyway if the property is not secure. Attending outside published hours is charged differently and we will tell you the basis before we come.
Do this first
The work itself
These are the stages the job actually runs through, from the first look at the opening to the finished glass.
What happens next
Tell us where the opening is, roughly how big it is and whether the property is currently open to the street. That tells us what to bring and how urgent it is.
Loose and standing glass comes out of the frame under control, and glass inside the property is cleared so the space can be used again.
Boarding goes across the opening and is fixed so the property is closed against entry and weather. This is the part that stops the situation getting worse.
The opening is measured for the permanent glass before we leave, so fabrication can start rather than waiting for a second visit.
Once the glass is made we return, take the boarding away and fit the glass. You get the itemised estimate for this part before it is ordered.
Cost
Roxy Glass does not publish a fixed price for this work, because the price depends on the opening in front of us. Estimates are free, so the fastest way to get a real number is to send the measurements and a photo, or to have us come and measure.
Where we do this work
This work is carried out from our Newark shop across Santa Clara County, San Mateo County, Alameda County, Contra Costa County, San Francisco and southern Marin County.
Santa Clara County from San Jose out to Los Gatos and Cupertino.
San Jose, Sunnyvale, Santa Clara, Cupertino, Campbell, Los Gatos, Saratoga, Milpitas.
San Mateo County and the northern Santa Clara Valley.
Palo Alto, Mountain View, San Mateo, Los Altos, Los Altos Hills, Menlo Park, Atherton, Redwood City, San Carlos, Belmont, Foster City, Burlingame, Millbrae, San Bruno.
The Tri City area, the Hayward and Oakland corridor and the shoreline cities.
Fremont, Newark, Union City, Hayward, San Leandro, San Lorenzo, Castro Valley, Alameda, Richmond.
Inland Alameda County and central Contra Costa County.
Walnut Creek, Pleasanton, Dublin, Livermore, Sunol, San Ramon, Danville, Alamo, Lafayette, Moraga, Orinda, Pleasant Hill, Concord, Martinez.
San Francisco, northern San Mateo County and southern Marin County.
San Francisco, South San Francisco, Daly City, San Rafael, Mill Valley, Larkspur, Corte Madera, San Anselmo, Tiburon.
Send your details on the free estimate form and the team that covers your address will answer. You can also call the Newark shop on (510) 400-7788, which is where every Bay Area job is dispatched from.
Questions
Because most large glass is made to order. Storefront glass and patio door glass have to be tempered or laminated safety glass by code, and tempered glass cannot be cut after it is treated, so it is manufactured to your exact measurements. Boarding the opening is what makes the property safe and secure during the days that fabrication takes.
We clear the broken glass from the frame and from inside the property, check the frame is safe to work with, then fit boarding across the opening and fix it so the opening is closed against entry and weather. Before we leave we measure the opening for the permanent glass, so the order can be placed the same day where possible.
The aim is always to fix into the existing frame or surround without adding damage, and for most aluminum storefront systems and residential frames that is achievable. Where an opening cannot take a fixing without damage, we tell you what the alternative is before we do it rather than afterwards.
Many commercial and homeowner policies cover glass breakage, and a board up is usually treated as reasonable emergency mitigation. We cannot tell you what your policy covers, but we can give you an itemised estimate and invoice that separates the emergency board up from the permanent glass, which is normally what an insurer wants to see. Photograph the damage before anything is moved.
Attending outside published opening hours costs more than a scheduled daytime visit, and that is normal across the trade. We tell you the basis for the charge when you call rather than after the work. Our published hours are Monday to Friday 7:30 AM to 5:00 PM and Saturday 10:00 AM to 2:00 PM.
Until the permanent glass has been manufactured and fitted. The timing depends on the size of the opening and what the glass has to be, and we give you an expected date once the opening is measured. Boarding is designed to hold securely for that period, not indefinitely.
Storefront windows, entry doors and aluminum framing repaired or replaced so the business can reopen.
Read about storefront glass
Cracked or shattered glass replaced in your existing frame, usually without replacing the whole window.
Read about window glass repair
Sliding patio doors, French doors and bi-fold doors, including tempered glass replacement and rollers that no longer glide.
Read about glass doors and patio doors
Next step
Tell us the address and the rough size of the opening. We clear the glass, close the opening and measure for the permanent glass in the same visit.
Estimates are free. Tell us what broke, send a photo if you have one, and we will tell you whether it is a glass only repair or a full replacement before any work is booked.
Leave a message or use the estimate form and we will reply when we open.
